CE Classes
Hammer is pleased to offer Continuing Education courses for those professionals in the insurance industry who are required to keep their credentialing up to date. Upcoming courses include:
2010 CE CLASS SCHEDULE
PHYLLIS VAN WYHE, INSTRUCTOR
March 18, 2010 AM Session ONLY
Issues: Water Damage Prevention 3 Credits
The key to the water damage claim is prevention. The insured must learn the steps necessary to prevent water intrusion, the ways to stop the loss from escalating, and how to make certain mold never develops. Review the fundamentals of the water claim and then learn about the new equipment and procedures that are being deployed with the water claim today. You will have water losses this year; learn how to minimize their impact.
**New Class Added**
March 18,
2010 PM Session
Ethics: Fifty Ways to Lose a Customer 3 Credits
If your retention is an enviable 90%, you are still losing one in ten every year. Some move, some go out of business, but namy leave without giving you the real reason they are going elsewhere. Let's look at the mistakes agents make:
- Ethical mistakes: Things that make them question your character.
- Legal mistakes: They won't sue; they just go away.
- Communication mistakes: Leaving the wrong impression.
Improving your retention so the new business your write does more than make up for attrition.
June 17, 2010 AM Session
The Agent's Fire 3 Credits
When a veteran agent's own home burns, he learns first-hand lessons that can benefit all agents. A local agent tells his story including the problems with mitigation, the surprises with the restoration, and the mistake that kept him from collecting for all of his loss. Phyllis Van Wyhe guides the agent through his story with an eye on the lessons learned and the potential E&O pitfalls when handling the insured's fire loss. Hammer did the restoration on the home; hear the challenges that were unique to this loss and how they handled them.
June 17, 2010 PM Session
Ethics: Let's Stop Making Excuses 3 Ethics or General Credits
Why don't good people live their values and act more ethically? What stops people from accepting personal responsibility for their actions? Why do we lie to ourselves and make excuses to others?
Examine the excuses clients use and which ones should be challenged. Learn how rationalizations limit thinking and keep us from taking more creative approaches.
September 23, 2010 AM or PM Session
We're Going Green! 3 Credits
The U.S. economy is going green and the insurance industry is responding to the new exposures.
Learn about carbon footprint, LEEDS, and the new green building codes. Review the new coverages created to insure the green commercial building or home. Explore the endorsement that will provide an "upgrade to green" at the time of loss on a non-green building. Learn about green-certified contractors and why some of the leading insurance companies prefer them. Position yourself today for the green building movement that is picking up momentum as the economy begins to recover.
AM Sessions are held from 9:00am until 12:00pm.
PM Sessions are held from 1:00pm until 4:00pm.